Global Reporting Initiative (GRI)

This overview shows how Hydro reports according to the Global Reporting Initiative's (GRI's) guidelines for voluntary reporting of sustainable development.

The table shows where information about each issue may be found, irrespective of whether this is fully or partly described in relation to GRI's definition.
 
The guidelines include financial, environmental and social dimensions relating to the company's activities, products and services.  GRI collaborates with the United Nations Environment Programme (UNEP), and the United Nations Global Compact – which is under the auspices of the UN’s Secretary-General.
 
On the whole, we believe that our reporting practice conforms to GRI's reporting principles.

Annual Report 2008

 



 







Strategy & Profile
Profile
G3 Disclosure Description Page no. Web Extent of reporting
(full - partial)
Comments / Reason for omission
1.1 Statement from the most senior decision-maker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy. The statement should present the overall vision and strategy for the short-term, medium-term (e.g., 3-5 years), and long-term, particularly with regard to managing the key challenges associated with economic, environmental, and social performance. The statement should include:* Strategic priorities and key topics for the short/medium-term with regard to sustainability, including respect for internationally agreed standards and how they relate to long-term organizational strategy and success;* Broader trends (e.g., macroeconomic or political) affecting the organization and influencing sustainability priorities;* Key events, achievements, and failures during the reporting period;* Views on performance with respect to targets; * Outlook on the organization's main challenges and targets for the next year and goals for the coming 3-5 years; and * Other items pertaining to the organization's strategic approach. 4-5
Letter to shareholders
Full  
1.2 Description of key impacts, risks, and opportunities. The reporting organization should provide two concise narrative sections on key impacts, risks, and opportunities. Section One should focus on the organization's key impacts on sustainability and effects on stakeholders, including rights as defined by national laws and relevant internationally agreed standards. This should take into account the range of reasonable expectations and interests of the organization's stakeholders. This section should include: * A description of the significant impacts the organization has on sustainability and associated challenges and opportunities. This includes the effect on stakeholders' rights as defined by national laws and the expectations in internationally-agreed standards and norms; * An explanation of the approach to prioritizing these challenges and opportunities; * Key conclusions about progress in addressing these topics and related performance in the reporting period. This includes an assessment of reasons for underperformance or over-performance; and * A description of the main processes in place to address performance and/or relevant changes. Section Two should focus on the impact of sustainability trends, risks, and opportunities on the long-term prospects and financial performance of the organization. This should concentrate specifically on information relevant to financial stakeholders or that could become so in the future. Section Two should include the following: * A description of the most important risks and opportunities for the organization arising from sustainability trends; * Prioritization of key sustainability topics as risks and opportunities according to their relevance for long-term organizational strategy, competitive position, qualitative, and (if possible) quantitative financial value drivers; * Table(s) summarizing: o Targets, performance against targets, and lessons-learned for the current reporting period; o Targets for the next reporting period and mid-term objectives and goals (i.e., 3-5 years) related to key risks and opportunities. * Concise description of governance mechanisms in place to specifically manage these risks and opportunities, and identification of other related risks and opportunities. 4-5, 9, 61-74, 87-91 Letter to shareholders  Full  
 
Organizational Profile    
G3 Disclosure Description Page no. Web Extent of reporting
(full - partial)
Comments /
Reason for omission
2.1 Name of the organization. Norsk Hydro ASA   Full  
2.2 Primary brands, products, and/or services. The reporting organization should indicate the nature of its role in providing these products and services, and the degree to which it utilizes outsourcing. 7-14, 15-34 Products A-Z Full  
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. 7-19, website Organization Full  
2.4 Location of organization's headquarters.     Full Drammensveien 260, 0240 Oslo, Norway
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. 6-21, 22-50 Hydro worldwide Full  
2.6 Nature of ownership and legal form. 97-106 The Hydro share Full  
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). 7-14, 15-34 Products A-Z Full  
2.8 Scale of the reporting organization, including: * Number of employees; * Net sales (for private sector organizations) or net revenues (for public sector organizations); * Total capitalization broken down in terms of debt and equity (for private sector organizations); and * Quantity of products or services provided. In addition to the above, reporting organizations are encouraged to provide additional information, as appropriate, such as:* Total assets;* Beneficial ownership (including identity and percentage of ownership of largest shareholders); and * Breakdowns by country/region of the following: o Sales/revenues by countries/regions that make up 5 percent or more of total revenues; o Costs by countries/regions that make up 5 percent or more of total revenues; and o Employees. 7-14, 15-34 Key figures and highlights Full  
2.9 Significant changes during the reporting period regarding size, structure, or ownership including: * The location of, or changes in operations, including facility openings, closings, and expansions; and * Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations). 8-14, 67-68, F18-F19   Full  
2.10 Awards received in the reporting period. 62 Global partnerships Full During the year, several awards have been granted to different parts of the organization including customer awards and HSE related awards
 
Report Parameters    
G3 Disclosure Description Page no. Web Extent of reporting
(full - partial)
Comments / Reason for omission
3.1 Reporting period (e.g., fiscal/calendar year) for information provided. 1 Jan - 31 Dec 2008   Full  
3.2 Date of most recent previous report (if any). Annual review 2007   Full  
3.3 Reporting cycle (annual, biennial, etc.) Annual   Full  
3.4 Contact point for questions regarding the report or its contents. corporate@hydro.com Full  
3.5 Process for defining report content, including: * Determining materiality; * Prioritizing topics within the report; and * Identifying stakeholders the organization expects to use the report. Include an explanation of how the organization has applied the 'Guidance on Defining Report Content' and the associated Principles. 61-62, 75   Full  
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. 3, 75   Full  
3.7 State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope). If boundary and scope do not address the full range of material economic, environmental, and social impacts of the organization, state the strategy and projected timeline for providing complete coverage. 75   Full  
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. 75, F8-F14   Full  
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. 75, F8-F14   Full  
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods). 75, F14   Full  
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. 75, F14   Full
3.12 Table identifying the location of the Standard Disclosures in the report. Identify the page numbers or web links where the following can be found: * Strategy and Analysis 1.1 - 1.2; * Organizational Profile 2.1 - 2.10; * Report Parameters 3.1 - 3.13; * Governance, Commitments, and Engagement 4.1 - 4.17; * Disclosure of Management Approach, per category; * Core Performance Indicators; * Any GRI Additional Indicators that were included; and * Any GRI Sector Supplement Indicators included in the report. 82-85   Full This index
3.13 Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s). 75,102-103, 106   Full  
 
Governance, Commitments, and Engagement    
G3 Disclosure Description Page no. Web Extent of reporting
(full - partial)
Comments /
Reason for omission
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Describe the mandate and composition (including number of independent members and/or non-executive members) of such committees and indicate any direct responsibility for economic, social, and environmental performance. 97-106 Governance bodies Full The board has a collective responsibility for economic, social and environmental performance.
4.2 Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement). 102-106 Board of directors
Full The chairperson of the Board is not an executive officer.
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. State how the organization defines 'independent' and 'non-executive'. This element applies only for organizations that have unitary board structures. See the glossary for a definition of 'independent'. Not applicable      
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Include reference to processes regarding: * The use of shareholder resolutions or other mechanisms for enabling minority shareholders to express opinions to the highest governance body; and * Informing and consulting employees about the working relationships with formal representation bodies such as organization level 'work councils', and representation of employees in the highest governance body. Identify topics related to economic, environmental, and social performance raised through these mechanisms during the reporting period. 98, 102, 104, 105 General meeting Full  
      Nominations    
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). 99, 103, 106 Full  
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. 102-106 Hydro's code of conduct Full  
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. 102 Governance bodies Full  
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.Explain the degree to which these: * Are applied across the organization in different regions and department/units; and * Relate to internationally agreed standards. 62, 65-66, 98 Policies and tools Full  
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Include frequency with which the highest governance body assesses sustainability performance. 102-103, 105-106 Board of directors Full Laid down in the Board mandate and in Norwegian corporate law, followed by Hydro. Sustainability performance is addressed in every board meeting.
      Norwegian code of conduct for corporate governance   Laid down in the Board mandate
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. 102-103, 105-106 Board of directors Full  
      Norwegian code of conduct for corporate governance    
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Article 15 of the Rio Principles introduced the precautionary approach. A response to 4.11 could address the organization's approach to risk management in operational planning or the development and introduction of new products. 62-65, 68, 73-74 Environment Full  
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. Include date of adoption, countries/operations where applied, and the range of stakeholders involved in the development and governance of these initiatives (e.g., multi-stakeholder, etc.). Differentiate between non-binding, voluntary initiatives and those with which the organization has an obligation to comply. 67, 68, 98 Global partnerships Full  
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic. This refers primarily to memberships maintained at the organizational level. 67 Global partnerships Full  
4.14 List of stakeholder groups engaged by the organization. Examples of stakeholder groups are: * Communities; * Civil society; * Customers; * Shareholders and providers of capital; * Suppliers; and * Employees, other workers, and their trade unions. 67-69, 75, 95 Stakeholder dialogue Full  
4.15 Basis for identification and selection of stakeholders with whom to engage. This includes the organization's process for defining its stakeholder groups, and for determining the groups with which to engage and not to engage. 67-69, 75, 95 Stakeholder dialogue Full  
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. This could include surveys, focus groups, community panels, corporate advisory panels, written communication, management/union structures, and other vehicles. The organization should indicate whether any of the engagement was undertaken specifically as part of the report preparation process. 67-69, 75, 95 Stakeholder dialogue Full Stakeholder groups and frequency varies substantially throughout the organizaton, depending on phase, location etc. We believe that our reporting gives a good insight to how we work with stakeholder engagement
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. 67-69 Stakeholder dialogue Full Topics and concerns raised through stakeholder engagement varies substantially throughout the organizaton, depending on phase, location etc. We believe that our reporting gives a good insight to how we work with stakeholder engagement
 
Management Approach and Performance Indicators
Economic    
G3 Disclosure Description Page no. Web Extent of reporting
(full - partial)
Comments /
Reason for omission
  Disclosure on Management Approach 4-5, 62, 93-96, 98-99 Letter to shareholders Full  
      Policies and tools    
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.(Core) 2, 35-37, 67, 69, 77-78, F2-F7 Key figures and highlights Full  
      Community investments    
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change. (Core) 28-29, 33, 62-64, 89 Energy and climate change Full  
EC3 Coverage of the organization's defined benefit plan obligations. (Core) F46-F47   Full  
EC4 Significant financial assistance received from government. (Core) Not applicable      
EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. (Additional) 71 Organization Partial  
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. (Core)   Restructuring Partial

Speding on local suppliers vary from site to site depending on what is available. Selection of local partners and suppliers/contractors shall be based on competitive bidding to the extent feasible, and in compliance with competition laws and regulations as well as Hydro's requirements.

EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. (Core)     Partial Open positions in Hydro are normally posted at hydro.com and in local media. To secure competence transfer, it is still important that there are some senior employees with experience from other units. This may even be the case at the blue-collar level, especially during start-up of new plants or equipment. Where adquate competence and capacity are available, most employees come from the local community and adjacent areas. At large, the ratio of expatriates is very low.
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. (Core) 69 Community investments Partial  
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. (Additional) Not reported      
 
Environmental    
G3 Disclosure Description Page no. Web Extent of reporting
(full - partial)
Comments /
Reason for omission
  Disclosure on Management Approach 4-5, 61-65, 98-99 Letter to shareholders Full HSE is a line responsibility in Hydro
      Environment    
      Policies and tools    
EN1 Materials used by weight or volume. (Core) 80   Full  
EN2 Percentage of materials used that are recycled input materials. (Core) 18, 22, 42, 63-65 Energy and climate change Full  
EN3 Direct energy consumption by primary energy source. (Core) 62-63, 80 Energy and climate change Full  
EN4 Indirect energy consumption by primary source. (Core) Not reported      
EN5 Energy saved due to conservation and efficiency improvements. (Additional) 13-14, 62-64, 73 Environment    
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. (Additional) 13-14, 62-64, 74 Environment    
      Hydropower    
      Solar energy    
EN7 Initiatives to reduce indirect energy consumption and reductions achieved. (Additional) Not reported    
EN8 Total water withdrawal by source. (Core) 65, 81 Resource management Partial  
EN9 Water sources significantly affected by withdrawal of water. (Additional) 65, 81 Resource management    
EN10 Percentage and total volume of water recycled and reused. (Additional) Not reported      
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. (Core) 65 Resource management Partial Location mapping not yet available
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. (Core) 65 Resource management Partial  
EN13 Habitats protected or restored. (Additional) 65 Resource management    
EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. (Additional) 65 Resource management    
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. (Additional) Not reported      
EN16 Total direct and indirect greenhouse gas emissions by weight. (Core) 2, 61-64, 80 Energy and climate change Partial
EN17 Other relevant indirect greenhouse gas emissions by weight. (Core) Not reported      
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. (Additional)   Energy and climate change    
EN19 Emissions of ozone-depleting substances by weight. (Core) 81   Full  
EN20 NOx, SOx, and other significant air emissions by type and weight. (Core) 81   Full  
EN21 Total water discharge by quality and destination. (Core) 65, 81 Resource management Partial  
EN22 Total weight of waste by type and disposal method. (Core) 64-65, 80 Resource management Full  
EN23 Total number and volume of significant spills. (Core) Not reported      
EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. (Additional) 64-65, 80 Resource management    
EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. (Additional) Not reported      
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. (Core) 63, 73-74 Energy and climate change Full  
EN27 Percentage of products sold and their packaging materials that are reclaimed by category. (Core) Not reported      
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. (Core) Not reported      
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. (Additional) Not reported      
EN30 Total environmental protection expenditures and investments by type. (Additional) Not reported      
 
Social : Labor Practices and Decent Work    
G3 Disclosure Description Page no. Web Extent of reporting
(full - partial)
Comments / Reason for omission
  Disclosure on Management Approach 4-5, 17, 62, 66-73, 98-99 Letter to shareholders Full  
      Policies and tools    
      People    
      Society    
LA1 Total workforce by employment type, employment contract, and region. (Core) 2, 69-71, 77-79 Organization Partial  
LA2 Total number and rate of employee turnover by age group, gender, and region. (Core)     Partial The employee turnover rate in Hydro in Norway was 5.3 percent in 2008. In a few sites the employee turnover is high and subject to special management attention. The instruments may vary depending on local needs.
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. (Additional) Not reported      
LA4 Percentage of employees covered by collective bargaining agreements. (Core) 68-69 Restructuring Partial Approximately 85 percent in Norway. An internal survey conducted in 2005 confirmed that the principle of freedom of association and collective bargaining is deeply rooted in Hydro
LA5 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. (Core) 68 Restructuring Full Our practice is to give notice as early as possible and cooperate with the employee representatives in the organization(s) affected.
LA6 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. (Additional)   Partial Most sites have formal management-worker health and safety committes or other joint forums were occupational health and safety is discussed.
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. (Core) 2, 72, 79    Partial
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. (Core) Not reported      
LA9 Health and safety topics covered in formal agreements with trade unions. (Additional)       This is covered at many sites
LA10 Average hours of training per year per employee by employee category. (Core) Not relevant Organization   This indicator is relevant at local level in Hydro, but not on an aggregated level. The indicators relevant to Hydro with regard to organizational and individual development are described at page 70-71 in the Annual report 2008 and the attached link.
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. (Additional) 70-71 Organization    
LA12 Percentage of employees receiving regular performance and career development reviews. (Additional) 70-71 Organization    
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. (Core) 70-71, 78-79 Organization Partial  
LA14 Ratio of basic salary of men to women by employee category. (Core) 71 Organization Partial  
 
Social : Human Rights    
G3 Disclosure Description Page no. Web Extent of reporting
(full - partial)
Comments / Reason for omission
  Disclosure on Management Approach 4-5, 62, 65-67, 98-99 Letter to shareholders Full  
      Policies and tools    
      Integrity and human rights    
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. (Core) 65-68 Integrity and human rights Full Human rights screening is a part of our environmental and social impact assessments, which are conducted in the early phase of all major projects
      Restructuring    
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. (Core) 65-67 Integrity and human rights Partial  
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. (Additional)   Integrity and human rights    
HR4 Total number of incidents of discrimination and actions taken. (Core)     Partial No serious incidents unveiled in 2007
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. (Core) 66-67 Integrity and human rights Full  
HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. (Core) 66-67 Integrity and human rights Full  
HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. (Core) 66-67 Integrity and human rights Full  
HR8 Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. (Additional) 66-67 Integrity and human rights    
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. (Additional) 66-67 Integrity and human rights    
 
Social : Society    
  Description Page no Web Extent of reporting
(full - partial)
Comments / Reason for omission
  Disclosure on Management Approach Disclosure 4-5, 62, 65-69, 98-99 Letter to shareholders Full  
      Policies and tools    
      Integrity and human rights    
      Restructuring    
SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. (Core) 67-69 Restructuring Full  
SO2 Percentage and total number of business units analyzed for risks related to corruption. (Core) 65-67 Integrity and human rights Partial  
SO3 Percentage of employees trained in organization's anti-corruption policies and procedures. (Core) 65-67 Integrity and human rights Full  
SO4 Actions taken in response to incidents of corruption. (Core) 65-66, 91 Integrity and human rights Full
SO5 Public policy positions and participation in public policy development and lobbying. (Core) 67 Policies and tools Partial  
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. (Additional) 67 Integrity and human rights Full  
SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. (Additional) 91     No significant incidents in 2008
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. (Core) 91     No significant incidents in 2008
 
Social : Product Responsibility    
G3 Disclosure Description Page no. Web Extent of reporting
(full - partial)
Comments / Reason for omission
  Disclosure on Management Approach 4-5, 73-74 Letter to shareholders Full  
      HSE policy    
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. (Core)   HSE policy Full  
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. (Additional) Not reported    
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. (Core)       Adequate information is given to customers. Hydro does not produce end-consumer products except through the brands Wicona, Technal and Domal.
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. (Additional) Not material      
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. (Additional) 4, 74     Customer satisfaction is measured where relevant. The diversity of Hydro's businesses makes it not relevant to aggregate this.
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. (Core) Not reported     Hydro is not targeting end-consumers in our marketing except through the brands Wicona, Technal and Domal.
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. (Additional)       No significant incidents in 2008
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. (Additional)     No significant incidents in 2008
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. (Core).     No significant incidents in 2008